Terms & Conditions

Terms & Conditions

Company Name: Forwardstep Sdn. Bhd.

Email: admin.forwardstep@gmail.com

Phone: +60 11 6090 6367

Company Address: Level 15, KPMG Tower, Bandar Utama, 47800 Petaling Jaya, Selangor, Malaysia

DBA:

1. Using Our Website

   By accessing our website, creating an account, or purchasing any game credits or digital products available through our platform, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

2. Who Can Use Our Website

   To use our website and purchase our products, you must:

   • Be at least 18 years old, or have approval from a parent or legal guardian
   • Provide accurate, complete, and up-to-date personal and payment information
   • Be legally permitted to use our website and purchase digital products under applicable laws

3. Game Credits and Digital Products

   We provide digital game credits and related digital products for supported games. Products available on the website may differ depending on the game, region, platform, and other applicable requirements.

   • All products are digital and are delivered electronically
   • Customers must select the correct game, product, region or server where applicable, and enter the required player or account information accurately
   • Availability, denominations, and product requirements may vary between supported games
   • Once a game credit purchase has been successfully delivered to the intended account, it is considered fulfilled

4. Your Responsibilities

   When using our website or placing an order, you agree to:

   • Provide accurate and complete information required to process your purchase
   • Review your selected game, region or server, player ID, account information, and purchase amount before completing payment
   • Keep your account login information secure and confidential
   • Use our website and products only for lawful purposes
   • Not engage in fraudulent, abusive, disruptive, or unauthorized activities

5. Payments & Orders

   • Full payment must be successfully completed before an order can be processed
   • Orders may be cancelled or refused where there is suspected fraud, unauthorized activity, misuse, or other legitimate concerns
   • Payments can be made in Japanese Yen (¥JPY), US Dollars ($USD), and Malaysian Ringgit (RM MYR)
   • Payment processing may be handled through third-party payment providers
   • Customers are responsible for ensuring that the payment information provided is accurate and that they are authorized to use the selected payment method

6. Game Credit Delivery

   After successful payment and order verification, purchased game credits will be processed for delivery to the game account or player information provided by the customer.

   • Delivery times may vary depending on the selected game, product, payment confirmation, system availability, and other external factors
   • Some purchases may be delivered shortly after payment confirmation, while others may require additional processing time
   • Customers are responsible for providing correct game and account information
   • We are not responsible for delays or failed delivery resulting from incorrect information provided by the customer

7. Refund Rules

   Refunds may be considered only in limited situations, including:

   • Payment was successfully completed but the purchased game credits were not delivered
   • A duplicate payment was made for the same order
   • A transaction is confirmed to be unauthorized or fraudulent
   • A technical issue resulted in an unsuccessful transaction and the purchased product was not delivered

   Refunds may not be granted where:

   • The purchased game credits have already been successfully delivered
   • The customer provided an incorrect player ID, account ID, game, region, server, or other required information
   • The customer selected the wrong product or denomination
   • The purchased credits or digital product have already been used
   • The refund request is based solely on a change of mind after successful delivery

   All refund requests are subject to our Refund Policy and may require verification of the transaction and order details.

   To request a refund, please contact admin.forwardstep@gmail.com or call +60 11 6090 6367 with your Order ID and a clear explanation of the issue.

8. Order Accuracy

   Before completing a purchase, customers are responsible for checking all order information entered on the website.

   • Orders are processed according to the information submitted by the customer
   • Incorrect or incomplete information may result in delays or delivery to an unintended account
   • Customers should contact us as soon as possible if they notice an error in an order before processing has been completed

9. Important Disclaimers

   Forwardstep Sdn. Bhd. is an independent provider of digital game-related products and is not affiliated with, sponsored by, or endorsed by any game developer, publisher, platform, or other third-party rights holder unless expressly stated otherwise.

   All game names, trademarks, logos, characters, and related intellectual property remain the property of their respective owners.

10. Liability Limitations

    To the fullest extent permitted by applicable law, we are not responsible for:

    • Indirect or consequential losses arising from the use of our website or digital products
    • Delays, interruptions, or failures caused by third-party game platforms, publishers, payment providers, or technical systems
    • Losses resulting from incorrect information provided by the customer
    • Changes to game systems, policies, prices, availability, or digital product requirements made by third parties

11. Account Suspension or Termination

    We may suspend, restrict, or terminate access to our website or services if we reasonably believe that a user has violated these Terms & Conditions, engaged in fraudulent or unauthorized activity, or misused the website.

12. Ownership & Intellectual Property

    All content on this website, including text, branding, graphics, design elements, and original website materials, belongs to Forwardstep Sdn. Bhd. or its licensors. Unauthorized copying, reproduction, modification, or distribution is prohibited.

13. Updates to These Terms

    We may update or modify these Terms & Conditions from time to time. Any updated version will become effective when posted on the website. Continued use of the website after changes are posted indicates acceptance of the revised terms.

14. Applicable Law

    These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia.

15. Billing Information

    Charges for purchases made through our website may appear under a specific billing descriptor on your credit card or bank statement.

Note: Charges for purchases made through our website will appear as "" on your credit card or bank statement.