Delivery Policy

Delivery Policy

1. Overview

   At Forwardstep Sdn. Bhd., we provide digital game credits and related digital products for supported games. All purchases are delivered electronically, and no physical products are shipped.

2. Estimated Delivery Timeframe

   Delivery times may vary depending on the selected game, product, payment confirmation, and other circumstances.

   • Game Credit Purchases: Typically processed after successful payment confirmation and order verification
   • Some purchases may be delivered shortly after payment confirmation
   • Certain orders may require additional processing time depending on the game or product

3. Customer Information Requirements

   Customers are responsible for providing accurate information required to process their purchase.

   • Correct game selection
   • Correct player ID or account ID
   • Correct server or region where applicable
   • Correct product and purchase amount

   Incorrect or incomplete information may result in delays or unsuccessful delivery.

4. Delivery Method

   Digital products may be delivered through the applicable game or third-party platform using the information provided with the order.

   • Direct crediting to the designated game account or player ID
   • Email confirmation or order notification
   • Updates through the user account or website dashboard, where available

5. Order Updates

   • Email notifications
   • Updates through the user dashboard, where available

6. Delivery Delays

   Forwardstep Sdn. Bhd. is not responsible for delays caused by circumstances outside our reasonable control, including:

   • Incorrect or incomplete information provided by the customer
   • Game server downtime or maintenance
   • Technical issues affecting the relevant game or third-party platform
   • Payment verification or processing delays
   • Unexpected or unavoidable circumstances

7. Successful Delivery

   A game credit order is considered delivered when the purchased credits have been successfully credited to the designated game account or player information provided by the customer.

   • Email or order notification may be provided where applicable
   • Customers may be able to view their order status through their account dashboard
   • Customers may contact us if the purchased credits have not been received within the applicable delivery timeframe

8. Delivery Issues

   If you believe that your purchased game credits have not been delivered, please contact us with your Order ID and relevant order information so that we can review the transaction and delivery status.

Contact Email: admin.forwardstep@gmail.com