Privacy Policy
Privacy Policy
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Introduction
This Privacy Policy explains how Forwardstep Sdn. Bhd. ("we", "us", or "our") collects, uses, and protects your personal information when you access our website or purchase our digital game credits and related products. By continuing to use our website, you acknowledge and accept the practices described in this policy.
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Information We Collect
We may collect various types of personal and technical information, including:
- Personal Information: Such as your name, email address, phone number, and payment-related details
- Game and Order Information: Such as the selected game, player ID, account ID, server or region, product details, and other information required to process your order
- Technical Data: Such as your IP address, browser type, device information, website activity, and usage data collected through cookies and similar technologies
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How We Use Your Information
Your information may be used for the following purposes:
- To process and deliver your purchased game credits and digital products
- To process payments and maintain secure transactions
- To provide customer support and communicate with you regarding your orders
- To verify order information and address delivery-related issues
- To improve website functionality, performance, and user experience
- To detect, prevent, and address fraudulent, unauthorized, or abusive activities
- To comply with applicable legal and regulatory requirements
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Data Sharing
We do not sell or rent your personal information. Your information may be shared only when reasonably necessary with:
- Payment processors and payment service providers to facilitate transactions
- Trusted service providers involved in processing or delivering your digital orders
- Third-party platforms or providers where necessary to process a requested game credit purchase
- Regulatory, governmental, or legal authorities when required under applicable laws
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Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, alteration, misuse, or disclosure. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
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Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Maintain website functionality and improve your browsing experience
- Understand website traffic and usage patterns
- Analyze website performance and improve our services
You may choose to disable cookies through your browser settings, although doing so may affect certain website features or functionality.
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Data Retention
We may retain personal and transaction information for as long as reasonably necessary to:
- Process and support your orders
- Maintain transaction and payment records
- Resolve disputes and customer support requests
- Meet applicable legal, accounting, and regulatory requirements
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Your Rights
Subject to applicable laws and requirements, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally applicable
- Raise questions or concerns regarding how your information is handled
To exercise these rights, please contact us at admin.forwardstep@gmail.com with your request.
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Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of any third-party website you visit.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or applicable requirements. Any changes will be published on this page. Continued use of our website after an updated policy is posted indicates your acknowledgment of the revised policy.